Privacy Policy

Horn and Horn Renovations (Pty) Ltd

Registration Number: 2025/103237/07

This Privacy Policy sets out how Horn and Horn Renovations (Pty) Ltd ("The Company," "we," "us," or "our") collects, uses, discloses, and protects your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

By using our website or engaging with our services, you consent to the processing of your personal information as described in this policy.

1. The Information We Collect

We may collect personal information from you in various ways, including when you visit our website, fill out a contact form, request a quote, or communicate with us via email or telephone. The types of personal information we may collect include:

·       Identity Data: Your name, surname, and company name.

·       Contact Data: Your email address, physical address, and telephone number.

·       Usage Data: Information about how you use our website, such as your IP address, browser type, and pages visited.

·       Location Data: Your physical location, if you provide it for service purposes.

2. How We Use Your Information

We collect and process your personal information for the following purposes:

·       To respond to your inquiries and requests for quotations.

·       To provide our services, including solar panel cleaning and painting.

·       To manage our relationship with you, including sending you invoices and service updates.

·       To improve our website and services.

·       To comply with our legal obligations.

3. Sharing of Your Information

We will not sell, rent, or lease your personal information to third parties. We may, however, disclose your information to the following parties when necessary for the purposes outlined above:

·       Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business (e.g., accounting services, IT support). These parties are required to maintain the confidentiality and security of your information.

·       Legal Compliance: We may disclose your information if required to do so by law or in response to a court order or other legal process.

4. Data Security

We are committed to protecting the personal information we hold. We have implemented reasonable technical and organisational measures to prevent the loss, misuse, or unauthorised access, disclosure, or alteration of your information. However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights Under POPIA

As a data subject, you have the following rights in relation to your personal information:

·       Right to Access: You have the right to request access to the personal information we hold about you.

·       Right to Correction: You have the right to request that we correct or update any inaccurate, incomplete, or outdated personal information.

·       Right to Object: You have the right to object to the processing of your personal information in certain circumstances.

·       Right to Erasure/Destruction: You have the right to request the destruction or deletion of your personal information.

·       Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator if you believe we have not handled your personal information in accordance with POPIA.

6. Cookies and Tracking

Our website may use cookies to enhance your browsing experience. Cookies are small text files placed on your device. You can manage your cookie preferences through your browser settings. We do not use cookies to collect personal information.

7. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will post any changes on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Privacy Policy or our handling of your personal information, please contact us at:

Horn and Horn Renovations (Pty) Ltd

Registration No.: 2025/103237/07

Email: [email protected]

Telephone: 072 641 3713